Keep Your Customers Well Informed
A continuous flow of information to customers creates a trustworthy relationship. It is important to develop a strong customer relationship. The SMS integration tool in our point of sale (POS) for QSRs is developed to integrate SMS facility for sending order updates, billing details, and maintaining transparency with customers. Let them monitor the progress by constantly sending them updates on their order processing and delivery progress. However, in informing your customers about their orders and billing make sure that you are not overdoing with SMS, as they can also be intrusive and interrupting.
With the QSR POS, you can manage the loyalty program for your customers. The software let you sync SMS integration and loyalty program to update your customers, gain their trust, and promote loyalty program to achieve repeat purchase.
Never Miss a Delivery/Take Away Order
Hotelline cloud based POS offers exclusive ‘Cloud Telephony’ service helps you in preventing any single delivery/take away order from Missing. This service also offers ‘Missed Call’ support when your phone line is busy while taking another order. This helps you to call back if a customer is unable to connect with you.
The cloud telephony also record and store on-call voice data on the server in real-time that you can easily use for further data analysis on order history.
How effective this sounds if you could trace and access entire delivery module of your food outlet with just a single click? Hotelline Quick Service POS is designed to suit such needs. It enables you to trace down every delivery order. This Quick service POS comes with a feature called ‘Delivery Module’ which allows you to monitor the entire delivery process for your QSR outlet with a click. It registers the dispatch time, tracks the delivery staff, and analyzes the time taken for delivery to the client. Thus, it gives you freedom to assess the performance of your staff and manage delivery team based on data on their speed and efficiency.
The module also helps you in categorizing customers as per their order and optimizing home delivery orders based on that data. Thus, you can blacklist any your customer on previous order history like cancellation and unacceptable customer behaviour.
Don’t Miss your Online Client
Today’s world is a tech savvy and professionally busy world. Most of the customers inclined to use mobile apps, web services or internet enabled devices to place online orders. Thus, by integrating online ordering procedure to your restaurant ordering process you can multiply your chances of getting more customers, orders and sales. Hotelline QSR POS allows integrating exclusive online order, supports website ordering through smartphones, laptops, tablets and etc.
Apart from this, the software provides central ordering mechanism through calls which will connect to your outlet call center’s number. Thus, it reduces any chance of missing on an order and disappointment to customers therefore.